Bank of the West

Reviews

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  Today I went to this Bank of the West in Baldwin Park for wired money of $10,000.00 abroad, with the same name of account holder and the receiver abroad. I had a power of attorney from the account. The name on the Power attorney is my previous name as same as this review, but my ID had changed after naturalization become the US citizen with all the proof as letter and copy passport and ID. The Customer Service Manager denied my transaction. She said: 1. Why account was opened in San Marino and I lived in Covina, and I wired the money in Baldwin Park? 2. She was not comfortable with the amount I will wire? 3. She asked me why my change of name was in 2012 and now in 2014? She didn't want to read even look at the document I brought and just denied it. How do you think the quality of the customer service Manager of this bank. This is really bad customer service. I do not recommend going to this bank after my experience.
  By Andy Gandha, June 09, 2017

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